Customer Service Policy

Our Promise to You
We want every interaction to feel as worry‑free as our products. If you have any question or concern, our team is here to help – quickly, kindly, and without runaround.

 Worldwide Free Shipping
All orders ship free to any country. No minimum purchase, no hidden fees. Delivery times vary by region, but you will never pay a penny for shipping.

Order Processing Time
Most orders are processed within 1 to 2 business days. You will receive a tracking link as soon as your package leaves our warehouse.

Returns & Refunds
You may return unused products within 30 days of delivery for a full refund. Simply contact us to get a return label. The return shipping is free for defective or incorrect items.

 Worry‑Free Defect Guarantee
If a trap stops working or a spray arrives damaged, we will replace it at no cost to you. Just send us a photo or short description of the issue.

 Cancellation Policy
You can cancel your order any time before it ships. Once shipped, please wait to receive the package and then start a return – we will refund you fully.

 Contact Information
Email us at support [at] yourstore [dot] com (replace with your actual email). We reply within 24 hours on business days. No phone trees, no automated bots – just real people.

Frequently Asked Questions
For quick answers, check our FAQ page. We cover topics like product safety, shipping time, and how to use our sprays and traps effectively.

 Privacy & Security
Your personal information is never shared or sold. Our checkout is encrypted, and we only collect what is needed to fulfill your order.

Policy Updates
We may update this policy occasionally. The latest version will always be posted on this page. Changes apply only to orders placed after the update.